General terms and conditions

Article 1: Introductory provisions

Seller: e-shop operator www.annabellka.sk: Kaylee Bubanová, Remetské Hámre 198, Remetské Hámre , 072 41, IČO: 52044017, DIČ: 1124915671, IČ DPH: We are not VAT payers. Buyer (purchaser): a natural or legal person entering into a business relationship with the seller by executing the order through the seller's e-commerce. By submitting the order, the Buyer confirms that he / she agrees to the General Terms and Conditions and will apply to all relations between Seller and Buyer when ordering goods and eventually claiming goods.

Article 2: Price and promotions

All prices stated for the goods are final. The price of the goods is added to the shipping cost according to the chosen delivery method. The seller reserves the right to change the price in justified cases, but the seller must notify the buyer of this change of price, and the buyer must accept the acceptance of the price at the same time as the order is fulfilled. Otherwise, the buyer has the right to withdraw from the order without any cancellation fee.

Article 3: Order of goods

The order is based on the confirmation of goods placed in the basket in the e-shop. For the correct ordering of the order, it is necessary to fill out the required data and choose the transport and payment options. The Buyer agrees with the terms of the General Business Terms and the Complaint Rules, as well as the price of the ordered goods. The order becomes a binding delivery to the Seller. After an order is created in the e-shop, the buyer will automatically generate an e-mail with an acknowledgment of receipt of the order via e-shop. At the same time, the registered buyer's order will be available under My Account. The seller reserves the right to cancel the buyer's order if the funds for the order are not credited to the seller's bank account within 10 business days (payable by bank transfer in advance).

Article 4: Payment conditions

You can pay for e-shop goods in the following ways:

  1. Payment by bank transfer in advance (Slovenská sporiteľňa, as), IBAN: SK9609000000005133086082, SWIFT code: GIBASKBX. In case of payment from the Czech Republic and other EU countries as well as non-EU countries, pay in euro.

Article 5: Delivery conditions

The goods are delivered in the following ways:

  1. Through the Slovak Post in the form of a registered letter or package according to the rates listed below.

The amount of postage depends on where the goods are delivered. The postage rate is as follows:

  • Shipping within the Slovak Republic is € 3.90
  • Shipping to the Czech Republic is € 4.90
  • Shipping to the World is € 12

Orders will be delivered as soon as possible, usually within 1-3 business days, but within a maximum of 7 business days. The dispatcher will inform by e-mail within 24 hours of dispatch. The delivery time of the goods is extended by a further 1 to 3 business days, which require delivery of goods by the Slovak Post. If your goods or postal notification are not delivered to you within 7 days after sending an e-mail about the shipment, please contact your shipping provider as well as an e-mail to objednavky@annabellka.sk The seller delivers goods well packaged and secured. The buyer is required to check the consignment upon the delivery, if it is possible to check the completeness and integrity of the shipment. Visibly Damaged Goods (Damaged Packing, Packages, etc.) do not accept. Any inconsistencies or errors immediately complain. Later damage claims or quantity of goods will not be accepted by the seller. After the full amount has been credited to the seller's account, including the postage, the goods will be sent to the buyer within 3 business days. The seller reserves the right to extend the delivery time in case of unforeseen circumstances. The buyer will be informed of the extension of the delivery period without delay.

Article 6: Transfer of ownership

Ownership rights pass from the seller to the buyer only when the purchase price is paid. Warranty Period All goods sold are subject to a statutory warranty period of 24 months starting on the date of receipt of the goods by the buyer. Each invoice is accompanied by a tax invoice, which also serves as a warranty card. In the case of a missing tax document, please inform us as soon as possible, by e-mail to objednavky@annabellka.sk or by phone 0908 231163. The online shop www.annabellka.sk guarantees the buyer for:

  1. Keeping the price that was valid at the time of sending the order to the buyer;
  2. delivery of the goods so as not to be damaged;
  3. delivery of the goods in the same quantity and range as stated on the order.

The online store www.annabellka.sk is not responsible for:

  1. Delayed delivery of goods caused by the courier (by post);
  2. delayed delivery of goods caused by the incorrect address given by the recipient;
  3. Damage caused by the courier (by post).

Article 7: Cancellation of the order

The buyer has the right to cancel the order that has not yet been finished and dispatched to the buyer. In this case, please contact us as soon as you order at objednavky@annabellka.sk and enter the order number. If the shipment has already been paid, we reserve the right to return the money within 10 business days to the buyer's account. Cancellation of the order we have already dispatched is only possible for a fee at the cost of transport. In the case of cancellation of an order already dispatched to the buyer, the seller reserves the right to offset the fee for the transport costs against the paid purchase price and exceeds the amount afterwards to the buyer's account. The purchase price, deducted by the shipping costs, will be refunded to the buyer only after delivery of the cancelled goods to the seller's address. Do not send the cancelled merchandise to a cashier, such goods will not be taken over. The seller reserves the right to cancel the buyer's order for the goods if he / she is unable to deliver it for sale. The buyer will be informed immediately by telephone or e-mail about the cancellation of the order. In case of payment of the purchase price or part thereof, the funds will be returned to the buyer within 10 days to the account from which he paid the goods unless otherwise agreed.

Article 8: Consumer's right to return the goods without giving any reason

The consumer has, under Act no. 102/2014 Coll. from. on the protection of consumers in the case of home and mail sales pursuant to Section 7, the right to return the goods to the seller within 14 working days from the date of receipt of the goods. The buyer is obliged to contact the seller by e-mail at objednavky@annabellka.sk if he wants to use this right. At the same time it is necessary to return the goods in the undamaged condition, without any signs of use or wear, in the original packaging together with all the documentation delivered with it with the goods, by sending them within the specified time (determining the date of dispatch) to the address of the seller (Annabellka - Kaylee Bubanová, Remetské Hámre 198, Remetské Hámre , 072 41). We recommend that you send the goods as a priority letter or package. Do not send the goods by courier, such goods will not be accepted. Upon receipt check the goods together with all the documentation (subject to the above terms of return for goods) and after the right is acknowledged, we will refund the buyers money by transferring it to his account within 20 business days at the latest. Article 9: Claims for Goods Only goods that have been purchased from the seller through www.annabellka.sk and are the property of the buyer can be claimed. The Buyer is obliged to apply the claim to the Seller immediately after the defect has been discovered, by informing it by e-mail to objednavky@annabellka.sk. Otherwise, the buyer will be deprived of the right to free the defect of the goods. Claims arising from the defects of goods shall expire:

  1. if they were caused by mechanical damage to the product by the buyer;
  2. where these have been caused by incorrect treatment of the product in a manner other than that specified in the instructions for use,
  3. failure to notify apparent defects when taking goods;
  4. where they have been caused by the use of the goods under conditions which do not reflect their humidity, chemical and mechanical effects on the natural environment of the goods;
  5. if they were caused by neglect of the care and maintenance of the goods;
  6. if they were caused by the use of the goods contrary to its purpose, general principles or other breach of warranty conditions.

The warranty does not apply to the normal wear and tear of goods (or parts thereof) caused by the use and washing of goods which naturally change the appearance of the product. The returned goods are obligated to send to the seller together with a proof of payment of the goods and a brief statement of the reason for the complaint to the address of the seller (Annabellka - Kaylee Bubanová, Remetské Hámre 198, Remetské Hámre, 072 41). Do not send the goods by courier, such goods will not be accepted. The seller is required to inform the buyer about the eligibility of the claim and the process of its handling within 7 business days of receipt of the complaint (the receipt of the claim). In the case of a legitimate complaint, the seller commits to reclaim the complaint within 30 days of receipt. Returned goods will be exchanged for the same goods or for others, which will be charged to the value of the goods claimed or refunded to the customer on its account, including shipping charges.

Article 10: Rights and Obligations of the Parties

Contractors and buyers are considered to be the parties. Buyer is required to:

  1. Accept the ordered goods;
  2. to pay for the goods an agreed remuneration to the seller;
  3. check the integrity of the packaging or even the goods themselves when they are taken over.

Seller is required to:

  1. deliver goods to the buyer in the required quality, quantity and at the agreed price;
  2. In addition to the goods, or to send to the buyer all the documents relating to the goods, such as the goods invoice, the instructions for use.

ALTERNATIVE TREATMENT OF DISAGREEMENTS Since February 15, 2016, we have the opportunity to exercise our rights against us in the form of an alternative online solution provided by the European Commission and the Slovenian Dispute Resolution Contact Point (RSO). Your complaint will be provided within 90 days. If necessary, you can contact us at objednavky@annabellka.sk at any time.

Article 11: Protection of personal data

Buyer declares that his / her personal information is provided voluntarily for the correct execution of the order. The Operator declares that he will not provide the buyer's personal data to a third party, except for the shipping company for the delivery of the goods or services, and except as provided in these General Terms and Conditions. The Operator declares that the provided personal data is processed exclusively in accordance with Act 122/2013 Zz. on the Protection of Personal Data as amended. The buyer has the right at any time to ask the seller for free to delete his or her personal data from the database.

Article 12: Other important information

The seller is not a VAT payer. The item is sold on the basis of the pattern (photos) on the seller's website. The pictures assigned to each item are illustrative. The differences between the photographs and the goods supplied are not grounds for withdrawal from the buyer's contract if the seller delivers the goods ordered to the buyer. By creating an order on the ecommerce website, the Buyer agrees to take full responsibility for all products purchased by him / her, not to use or offer them for purposes other than specified and in compliance with all applicable laws. By creating an order, the Buyer confirms that he agrees to and complies with these general terms and conditions. Registration is not a condition of purchase.

Article 13: Final provisions

The seller and the buyer undertake to maintain confidentiality of the information and data obtained during the implementation of this contractual relationship for at least 12 months after the termination of the contractual relationship. The seller reserves the right to amend and change these General Terms and Conditions without prior notice from the Buyer. In the event of a change in the General Terms of Business, the entire purchase process is governed by those General Terms and Conditions that were in effect at the moment the Purchaser sent the Purchase Order. These General Business Terms and Conditions will enter into force and effect on 01.01.2018.